Continuous Enrolment Information Hub

Continuous Enrolment & Payment Information

Rainbow Club is moving to Continuous Enrolment and Monthly Billing from July 2026. This page will help you understand what you need to do and find the information that applies to your family.

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Which payment option applies to your family?

Select the option that best describes how your child’s lesson payments are currently made.

I currently pay monthly by direct debit

Payments are automatically deducted from my bank account or card.

I receive an invoice and pay Rainbow Club myself

I receive an invoice and arrange payment directly. This includes self-managed NDIS participants.

Someone else pays my child’s fees

A plan manager, government agency, support organisation or other third party arranges payment on my behalf.

Not sure? Get help

Not sure which option applies to your family? Our team can help guide you.

What do I do next?

Please complete these steps by 25 June 2026 to help ensure your child’s lessons continue without interruption.

  • Log in to the Parent Portal
  • Review and accept the updated Service Agreement
  • Check your contact details are correct
  • Set up or verify your payment details, if you pay Rainbow Club directly
Please note: Invoices for July lessons will be available to view in the Parent Portal from 25 June 2026.
Access Parent Portal

Helpful Links

For FAQs, club operating information or to contact our team, please use the links below.

FAQs

Find answers to common questions about continuous enrolment, billing, make-up lessons and cancellations.

View FAQs

Club Information

See which clubs will continue lessons across additional weeks of the year where pool availability allows.

View Club Information

Contact Our Team

Your enquiry is important. Need to contact Rainbow Club? We're here to help.

Contact Us

Important Information About Lesson Fees

From July 2026, lesson fees will move to a standard national rate:

  • All Rainbow Club programs – $49 per lesson (except Active Moves)
  • Active Moves – $73 per lesson
The new structure also introduces continuous enrolment, monthly billing, access to make-up lessons and greater consistency for families across the year.

I currently pay monthly by direct debit

If your lesson fees are already automatically deducted from your bank account or card, you do not need to set up a new direct debit. Please log in to the Parent Portal to review your details and update them only if something has changed.

  • Review and accept the updated Service Agreement.
  • Check that your contact and payment details are correct.
  • Your existing direct debit will transition to the new monthly billing structure from July 2026.
  • If your payment details are already correct, no further payment action is required.
Please note: Some families may see a final Term 2 direct debit payment processed around the same time as their first monthly payment on 1 July 2026. Once the final Term 2 instalment has been completed, only the regular monthly payment will continue.
Need help checking or updating your direct debit details?

Desktop instructions

  1. Log in to the Parent Portal.
  2. Select My Payments from the left-hand menu.
  3. Review your current payment details.
  4. If your bank account or card details have changed, select Update Direct Debit Details and follow the prompts.
  5. If your details are already correct, no further payment action is required.

Desktop view

Desktop instructions showing My Payments and current direct debit details

Mobile instructions

  1. Log in to the Parent Portal on your phone.
  2. Tap the menu icon in the top left corner.
  3. Select My Payments.
  4. Review your current payment details.
  5. If your details have changed, select Update Direct Debit Details and follow the prompts.
  6. If your details are already correct, no further payment action is required.

Mobile view

Mobile instructions showing My Payments and Update Direct Debit Details
Access Parent Portal Back to Options

I receive an invoice and pay Rainbow Club myself

If you currently receive an invoice and pay Rainbow Club directly, you will need to set up payment details in the Parent Portal.

  • Log in to the Parent Portal.
  • Review and accept the updated Service Agreement.
  • Set up your payment details by 25 June 2026.
  • This includes families who pay directly and self-managed NDIS participants.
Monthly billing helps spread payments more evenly across the year, rather than larger upfront term invoices.
Need help setting up your direct debit details?

Desktop instructions

  1. Log in to the Parent Portal.
  2. Select My Payments from the left-hand menu.
  3. Click Establish Direct Debit.
  4. Follow the prompts to complete your payment details.

Desktop view

Desktop instructions showing My Payments and Establish Direct Debit

Mobile instructions

  1. Log in to the Parent Portal on your phone.
  2. Tap the menu icon in the top left corner.
  3. Select My Payments.
  4. Tap Establish Direct Debit and follow the prompts to complete your payment details.

Mobile view

Mobile instructions showing My Payments and Establish Direct Debit
Access Parent Portal Back to Options

Someone else pays my child’s fees

This may apply if your child’s lesson fees are paid by a plan manager, NDIA, government agency, support organisation or another third party.

You will still need to:

  • Log in to the Parent Portal.
  • Review and accept the updated Service Agreement.
  • Check your contact details are correct.
  • Go to My Payments.
  • Select Pay on your July invoice.
  • Select the appropriate payment method and enter your Plan Manager or NDIA (Agency) Managed details.
You do not need to set up direct debit details.
Rainbow Club’s Member Services Team will continue to manage billing arrangements directly with the relevant organisation.
NB: In the coming week, you will receive a notification from Rainbow Club asking you to log in to your Parent Portal and enter your current plan manager details by 25 June 2026. This information is not currently stored in the new system and must be provided before your enrolment can transition to Continuous Enrolment and Monthly Billing.
Access Parent Portal Back to Options
Need to make a change?
If you need to request a cancellation or take a break for an extended period, please complete the cancellation request form. Please note that cancellation notice periods apply in line with Rainbow Club’s Terms & Conditions.

Request a cancellation

 

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