Rainbow Club Service Agreement

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The purpose of this Service Agreement is to outline the responsibilities of Rainbow Club members, their representatives (for example, parents/guardians) and Rainbow Club Australia Limited.

** If you are joining a waitlist only and are not enrolling in a class and paying for that enrolment at this time: the terms and conditions outlined in this Service Agreement are for your information only.**

Section 1: Responsibilities of Members (Participants) and their Representatives

As a member (participant) and/or as a representative of a member (participant), I:

SAFETY

  • Will be present for the duration of my child’s class.
  • Will adhere to the rules and regulations displayed at my club’s pool.
  • Will ensure my child wears swimmers, rash vests and if necessary, swim nappies. If my child is not yet toilet trained, I will ensure they wear both a swim nappy and a happy nappy to minimise the effect of accidents which could cause a closure of the pool.
  • Will supervise my child at all times when they are not in the pool with a Rainbow Club teacher.
  • Understand that generally, parents and siblings are not allowed in the pool while Rainbow Club lessons are in progress.
  • Rainbow Club does not store or administer any medication. All medication, it’s storage and administration is the sole responsibility of the members parent or carer.
  • In the event of medical treatment or transfer of care, I will act as the guardian, providing consent to share personal information and receive medical treatment in conjunction with Rainbow Club’s Emergency and Disaster Management Policy & Procedure.
  • In the event of medical treatment or transfer of care, I will assist the teacher. The teacher will maintain primary responsibility for the evacuation until the assembly point is reach, following the lead.
  • Will consent to sharing of participant information with approved providers, medical specialists and emergency services including but not limited to the NDIS (NDIA, Plan Managed and Self-Managed participants only)
  • Will ensure that Rainbow Club has the most updated copy of all support plans for my child. I will send these to rainbowstarts@myrainbowclub.org.au.
  • In an emergency, I will follow the instructions of the Rainbow Club staff, who will adhere to the Emergency and Disaster Management Policy & Procedure, assisting the teacher in guiding the member through the policy.

 

EMERGENCY PROCEDURES IN THE ABSENCE OF A RESPONSIBLE PERSON

  • In the event that there is no responsible person present or if the designated responsible person requires medical treatment, including situations where the responsible person is the one needing or receiving treatment, Rainbow Club is committed to prioritising the safety and well-being of our members. Our emergency procedures include the designation of Lead Teachers to assume responsibility, contact emergency services when necessary, and communicate with designated emergency contacts. Additionally, temporary guardianship authorisation will be activated if the responsible person is unavailable due to medical treatment. This ensures a prompt and effective response to any emergency, maintaining a focus on the best interests of our members. All actions and communications during such situations will be thoroughly documented for transparency and accountability.

 

ATTENDANCE AT RAINBOW CLUB

  • Will advise Rainbow Club when my child is unable to attend a lesson by logging their absence via the Parent Portal.
  • Acknowledge that if my child is absent for 3 or more classes in any one term without prior notice being given of the intention to miss classes, their place will be forfeited and allocated to a child on the waiting list.
  • Access to supports required by the participant will not be withdrawn or denied solely on the basis of a dignity of risk choice that has been made by the participant. Participants membership may be withdrawn if they choose to remove themselves (without penalty) from Rainbow Club services by advising Rainbow Club staff in writing that they are not returning in the following term.

 

FEES

  • Understand the term fee is not reduced by absences.
  • Understand that Rainbow Club will make every effort to provide a make-up lesson but may not have access to pools or teachers.  Make up lessons are not guaranteed.
  • Understand that refunds are at the discretion of Rainbow Club’s CEO.

 

SOCIAL PARTICIPATION

  • Understand that Rainbow Club is a club and not a swim school and that social participation is an important element of every Rainbow Club.
  • Understand Rainbow Club hosts a calendar of events and activities for children, families and friends.
  • Understand that each individual Rainbow Club is run by volunteers and a member’s family or support network may be asked to assist from time to time.
  • Will treat Rainbow Club employees and volunteers with courtesy and respect at all times.
  • Understand that the information I have supplied will be used by Rainbow Club, its employees and agents for the purposes of delivering services to my child.
  • Give Rainbow Club permission to take photographs and / or video of my child to be used for media purposes and will notify Rainbow Club if I decide not to give permission by emailing info@myrainbowclub.org.au or unticking the “Media Consent” in my parent portal.

 

Section 2: Responsibilities of Rainbow Club

Rainbow Club agrees to:

CLUB OPERATIONS

  • The duration of Rainbow Club class/service depends on the program being offered. The dates and time will depend on availability.
Program Description Duration
Swim the Rainbow Learn to Swim 30 minutes
Rainbow Squads Swimming transition 60 minutes
Active Moves Aqua Fitness 45 minutes
  • Notify members (participants) or their representatives in the event of an unforeseen access problem or accident in the pool. Should this happen, Rainbow Club will endeavour to provide a make-up session but cannot always promise this will happen due to limitations on pool and teacher availability.
  • Communicate openly and honestly in a timely manner.

MEMBERS

  • Provide Certificates outlining progress of members (participants) twice yearly.
  • Treat the member (participant) with courtesy and respect and meet the cultural needs of the member (participant).

TRANSITION TO OR FROM A PROVIDER

  • Rainbow Club Australia is dedicated to providing every member with a well-planned and coordinated transition to and from social swimming lessons. Risks are carefully assessed, and exit and transition procedures are designed to be fair, non-discriminatory, transparent, and thoroughly planned, ensuring the rights of each member are upheld. Upon exiting Rainbow Club, members are offered assistance to ensure a smooth transition.

TEACHERS

  • Only employ teachers who have relevant swim teaching qualifications and verified NSW Working With Children checks or Queensland Blue Cards.

 

Section 3: Incidents, Feedback, Compliments and Complaints

  • In the event of an incident, please complete a Rainbow Club Incident Report Form which can be accessed from our website https://www.myrainbowclub.org.au/incident-report/
  • Rainbow Club’s CEO has responsibility for ensuring all Incidents are managed appropriately and any action will depend on the nature of the incident.
  • If the member/participant wishes to make a complaint or give feedback or compliments to Rainbow Club, the member/participant can talk to a member of their local club committee or fill out our contact us form and select “Compliments or Complaints” from the dropdown.
  • If the member/participant is not satisfied or does not want to talk to their local club committee members, the member/participant can contact Member Services at info@myrainbowclub.org.au or by calling 0431 097 813.
  • Rainbow Club will:
    • Listen to feedback and resolve problems quickly.
    • Protect a member’s (participant’s) privacy and confidential information.
    • Support members’ (participants’) right to advocacy to ensure their rights are safeguarded.
  • For members / participants with NDIS funding: at any time the participant may bring their complaint to the NDIS Commission (https://www.ndiscommission.gov.au/about/complaints) or by phone at 1800 035 544.
  • Further details of this policy and our procedures are outlined on our website.

 

Section 4: Service Fees and Charges

  • Swim The Rainbow Program: standard term fee is $375.
  • Rainbow Squads Program: standard term fee is $375.
  • Active Moves Program: standard term fee is $595. A joining fee of $275 may be applicable at some locations.
  • Fees for each program, class, and location are disclosed in full prior to a participant or participant’s representative finalising their booking.

 

 

 

 

Locations

Acacia Ridge (QLD), Armidale, Auburn, Batemans Bay, Baulkham Hills, Bexley, Blaney, Bondi, Brendale (QLD), Bruce (ACT), Calwell (ACT), Campbelltown, Caringbah (Active Moves), Castle Hill, Cherrybrook, Coffs Harbour, Cronulla/Miranda, Denistone East, Dubbo, Erina, Fairy Meadow, Ferny Hills(QLD), Five Dock, Forster, Freshwater, Glenmore Park, Gregory Hills, Gumdale (QLD), Gunnedah, Hurstville, Jindalee (QLD), Kensington, Kurri Kurri, Lane Cove, Lane Cove West, Lithgow, Liverpool CBD, Liverpool, Loganhome (QLD), Maclean, Maroubra, Mt Annan, Mt Pritchard, Muswellbrook, Narellan, Newcastle City, Newcastle City (Active Moves), Newington/Stanmore, North Sydney, Norwest, Orange, Penrith, Queanbeyan, Revesby, Sans Souci, Seven Hills, Seven Hills North, Southern Highlands, Springwood, Strathfield, Sutherland, Taree, The Ponds, Tuggerah, Ulladulla, Valentine, Wahroonga, Warriewood, Warringah, Warwick Farm, West Pymble, Windsor, Wollongong, Woolooware. See details

 

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