The NDIS and this Service Agreement
- This Service Agreement is made for the purpose of funding Rainbow Summer Club Membership subscription under the participant’s NDIS plan.
- Rainbow Club will endeavour to meet the cultural and diverse needs of members within the constraints of the pools we use and the safety of other members.
Responsibilities of the participant/participant’s representative
- The subscription is for 5 days of intensive lessons, regardless of any absences during the week. No refunds will be provided.
- Participants are required to wear swimmers and rash vests and, if necessary, Swim Nappies. Participants who have yet to be toilet trained should have both a Swim Nappy and a Happy Nappy to minimize the effects of accidents which could cause closure of the pool.
- Parents are responsible for their own children when they are not in the pool with a Rainbow Club teacher.
Responsibilities of Rainbow Club
Rainbow Club agrees to:
- Only employ teachers who have relevant swim teaching qualifications and verified Working With Children checks.
- Provide 5 consecutive days of individualised half hour lessons in the Summer Club program.
- We will notify you in the event of an unforeseen access problem or accident in the pool – Rainbow Clubs will endeavour to provide a make-up session but cannot always promise this will happen as the subscription amount may not cover the costs, the pool may not be available or teacher availability may be limited.
- Communicate openly and honestly in a timely manner
- Treat the participant with courtesy and respect and meet the cultural needs of the participant.
- Give the participant or the participant’s representative information about providing feedback or complaints and how they will be managed.
- Listen to the participant’s feedback and resolve problems quickly.
- Protect the participant’s privacy and confidential information.
Incidents, feedback, compliments and complaints
- In the event of an incident, please advise the Lead Teacher of your Summer Club. The General Manager has responsibility for ensuring all Incidents are managed appropriately and any action will depend on the nature of the incident.
- If the participant wishes to give feedback to Rainbow Cub, the participant can talk to the Summer Club Coordinator or fill out a feedback form.
- If the participant is not happy with their Rainbow Club experience and wishes to make a complaint, the participant can talk to the Summer Club Coordinator or provide feedback here.
- Alternatively, if the participant is not satisfied or does not want to talk to the Summer Club Coordinator, the participant can contact the General Manager of Rainbow Club Australia at firstname.lastname@example.org or by calling 0431097813.
- At any time the participant may bring their complaint to the NDIS Commission (https://www.ndiscommission.gov.au/about/complaints) or by phone at 1800 035 544
- Further details of this policy and the procedures are outlined on our website.