Member Exit Survey Thank you for taking the time to complete this short survey. Your feedback is important to us and will help improve Rainbow Club for future members. Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.1. About Your Child Child's Name (optional)How long was your child a member of Rainbow Club?Less than 6 months6 months - 1 year1 - 2 yearsMore than 2 yearsWhich Rainbow Club did your child attend? *2. Reason for Leaving What were the main reasons for leaving Rainbow Club? (Select all that apply)My child met their swimming goalsMy child lost interest in lessonsWe found another swimming programCost of lessonsThe lesson times were not suitableLocation was not convenientDifficulties with staff or other membersOtherHow were lessons paid for?Fully covered by NDIS fundingPartially covered by NDIS funding (some out of pocket)Fully paid out-of-pocket (no NDIS funding)If cost was a factor in leaving, what was the main issue?NDIS funding ran out or was not approvedOut-of-pocket costs were too highOtherIf other, please specifyIf other, please specify3. Experience at Rainbow Club On a scale of 1-5, how would you rate: PoorFairNeutralGoodExcellent The quality of swimming lessonsPoorThe quality of swimming lessons PoorFairThe quality of swimming lessons FairNeutralThe quality of swimming lessons NeutralGoodThe quality of swimming lessons GoodExcellentThe quality of swimming lessons ExcellentThe friendliness and support of staffPoorThe friendliness and support of staff PoorFairThe friendliness and support of staff FairNeutralThe friendliness and support of staff NeutralGoodThe friendliness and support of staff GoodExcellentThe friendliness and support of staff ExcellentThe communication from Rainbow ClubPoorThe communication from Rainbow Club PoorFairThe communication from Rainbow Club FairNeutralThe communication from Rainbow Club NeutralGoodThe communication from Rainbow Club GoodExcellentThe communication from Rainbow Club ExcellentThe skill and teaching style of your child’s teacherPoorThe skill and teaching style of your child’s teacher PoorFairThe skill and teaching style of your child’s teacher FairNeutralThe skill and teaching style of your child’s teacher NeutralGoodThe skill and teaching style of your child’s teacher GoodExcellentThe skill and teaching style of your child’s teacher ExcellentThe way the teacher interacted with your childPoorThe way the teacher interacted with your child PoorFairThe way the teacher interacted with your child FairNeutralThe way the teacher interacted with your child NeutralGoodThe way the teacher interacted with your child GoodExcellentThe way the teacher interacted with your child Excellent 4. Teacher Fit & Feedback please teaching rate: Was your child's teacher a good fit for them?Yes, my child responded well to their teacherSomewhat, but it could have been a better matchNo, my child had difficulties with their teacherWhat do you think could have improved the experience?Do you have any other feedback about the teaching staff?5. Would You Return or Recommend Us? Would you consider returning to Rainbow Club in the future?YesNoMaybeWould you recommend Rainbow Club to other families?YesNoMaybe6. Final Comments Is there anything we could improve to better support children and families in the future?Submit See our Locations
