Member Exit Survey

Thank you for taking the time to complete this short survey. Your feedback is important to us and will help improve Rainbow Club for future members.

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1. About Your Child

Child's Name (optional)

How long was your child a member of Rainbow Club?

Less than 6 months
6 months - 1 year
1 - 2 years
More than 2 years

Which Rainbow Club did your child attend?

2. Reason for Leaving

What were the main reasons for leaving Rainbow Club? (Select all that apply)

3. Experience at Rainbow Club

On a scale of 1-5, how would you rate:

	Poor	Fair	Neutral	Good	Excellent
The quality of swimming lessons	PoorThe quality of swimming lessons Poor	FairThe quality of swimming lessons Fair	NeutralThe quality of swimming lessons Neutral	GoodThe quality of swimming lessons Good	ExcellentThe quality of swimming lessons Excellent
The friendliness and support of staff	PoorThe friendliness and support of staff Poor	FairThe friendliness and support of staff Fair	NeutralThe friendliness and support of staff Neutral	GoodThe friendliness and support of staff Good	ExcellentThe friendliness and support of staff Excellent
The communication from Rainbow Club	PoorThe communication from Rainbow Club Poor	FairThe communication from Rainbow Club Fair	NeutralThe communication from Rainbow Club Neutral	GoodThe communication from Rainbow Club Good	ExcellentThe communication from Rainbow Club Excellent
The skill and teaching style of your child’s teacher	PoorThe skill and teaching style of your child’s teacher Poor	FairThe skill and teaching style of your child’s teacher Fair	NeutralThe skill and teaching style of your child’s teacher Neutral	GoodThe skill and teaching style of your child’s teacher Good	ExcellentThe skill and teaching style of your child’s teacher Excellent
The way the teacher interacted with your child	PoorThe way the teacher interacted with your child Poor	FairThe way the teacher interacted with your child Fair	NeutralThe way the teacher interacted with your child Neutral	GoodThe way the teacher interacted with your child Good	ExcellentThe way the teacher interacted with your child Excellent

4. Teacher Fit & Feedback

Rainbow to the

Was your child's teacher a good fit for them?

Yes, my child responded well to their teacher
Somewhat, but it could have been a better match
No, my child had difficulties with their teacher

5. Would You Return or Recommend Us?

Would you consider returning to Rainbow Club in the future?

Yes
No
Maybe

Would you recommend Rainbow Club to other families?

Yes
No
Maybe

6. Final Comments

Is there anything we could improve to better support children and families in the future?

Locations

Acacia Ridge (QLD), Altona (VIC), Armidale, Auburn, Batemans Bay, Baulkham Hills, Bexley, Blayney, Bondi, Bruce (ACT), Burwood, Calwell (ACT), Caringbah (Active Moves), Castle Hill, Cherrybrook, Coffs Harbour, Currimundi, Denistone East, Dubbo, Erina, Everton Hills(QLD), Fairy Meadow, Five Dock, Freshwater, Glenmore Park, Gregory Hills, Gunnedah, Hoppers Crossing (VIC), Hurstville, Kensington, Kilsyth (VIC), Kotara, Kurri Kurri, Lane Cove, Lane Cove West, Laverton, Lithgow, Liverpool CBD, Liverpool, Loganholme (QLD), Maroubra, Mt Annan, Mt Ommaney (QLD), Mt Pritchard, Muswellbrook, Narellan, Newcastle City, Newington/Stanmore, North Sydney, Norwest, Orange, Penrith, Queanbeyan, Revesby, Sans Souci, Seven Hills, Seven Hills North, Southern Highlands, Southport (QLD), Springwood, Strathfield, Sutherland, Sylvania, Tamworth, Taree, The Ponds, Tuggerah, Wahroonga, Warriewood, Warringah, Warwick Farm, West Pymble, Windsor, Wollongong, Woolooware. See details

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