Welcome to Rainbow Club
Welcome to Rainbow Club Australia!
We’re excited to welcome your family to Rainbow Club.
Whether you’re attending your first lesson or returning to lessons, this page contains everything you need to know before attending your Rainbow Club lessons. For more detailed information about your membership, policies and procedures, you’ll find links to the relevant pages at the bottom of this page.
Before Your First Lesson
Rainbow Starts
Before attending your first lesson, please complete or review your child’s Rainbow Starts form through the Parent Portal by selecting Rainbow Starts from the menu.
Rainbow Starts helps our teachers understand your child’s goals, communication preferences, medical information, support needs and any other information that will help them provide the best possible experience in the water.
As your child’s needs may change over time, we recommend reviewing and updating your Rainbow Starts information whenever there is a significant change.
Member Induction
If this is your child’s first lesson with Rainbow Club, please introduce yourself to your Club’s Lead Teacher, who can be identified by their red Rainbow Club rash shirt.
Your Lead Teacher will welcome your family, introduce you to your child’s swimming teacher and complete a brief member induction before or during your child’s first lesson.
During your induction, they may:
- Review your child’s Rainbow Starts information.
- Discuss your child’s support, medical, behavioural or cultural requirements.
- Explain emergency procedures and supervising adult requirements.
- Show you how to mark absences through the Parent Portal.
- Answer any questions you may have before lessons commence.
Assessments
All new swimmers are assessed during their first lesson to ensure they are participating in the most appropriate program and level.
Swimmers are formally reassessed each quarter to monitor their progress, celebrate achievements and identify the next skills they are working towards.
Once an assessment has been completed, your child’s current level, achieved skills and assessment results can be viewed through the Parent Portal.
What to Wear & Bring
Please ensure your child brings:
- Swimmers
- Towel
- Rash shirt (recommended)
- Goggles (recommended as we encourage all swimmers to gradually become comfortable wearing them)
- Swim cap (if required by the aquatic facility) or tie back long hair before lessons.
Important – Swim Nappy Requirements
To help maintain a safe and hygienic swimming environment for everyone, any student who is not yet toilet trained, is still learning to toilet train, is unable to communicate when they need to use the toilet, or may have a toileting accident during lessons must wear:
- An aqua nappy (disposable or reusable), and
- A pair of continence swim shorts worn over the top.
Wearing both products together helps minimise the risk of pool contamination and potential pool closures, ensuring lessons can continue safely for all members.
We recommend using Splash About Continence Swimwear, which is specifically designed to be worn over an aqua nappy and can be purchased at Splash About Continence Swimwear
Please arrive approximately 5–10 minutes before your lesson to allow time to change, meet your teacher and be ready before your lesson begins.
Before Entering the Pool
A supervising adult must remain at the venue for the duration of every lesson.
Students should wait poolside until invited into the water by their Rainbow Club teacher.
At private facilities or membership-only venues that are not open to the general public, only the enrolled Rainbow Club student may enter the pool during their scheduled lesson. Parents, carers, siblings, family members and friends are not permitted to enter the pool before, during or after lessons unless authorised in writing by Rainbow Club Head Office Management.
At public aquatic centres with lifeguards, families may use the facility outside of their Rainbow Club lesson only where permitted by the aquatic centre and in accordance with the venue’s entry requirements, supervision rules and conditions of entry.
Regardless of the venue, students should not enter the Rainbow Club lesson area or begin their lesson until invited into the water by their Rainbow Club teacher.
Pool Rules
Rainbow Club students and families must follow the rules and regulations of the aquatic facility as well as Rainbow Club’s Poolside Code of Conduct.
Please help us create a safe, respectful and enjoyable environment by treating our staff, volunteers, other members and the venue with courtesy and respect.
Pool Entry Fees
Some Rainbow Club locations charge an additional pool entry or spectator fee. These fees are charged by the aquatic facility, are payable directly to the venue and are separate from your Rainbow Club lesson fees.
The following locations currently charge pool entry fees:
- Auburn – $5.80 per child (No spectator fees)
- Baulkham Hills – One parent free. Additional parents and siblings: $2.00 spectator fee.
- Charlestown – $4.50 per child
- Liverpool CBD – $5.20 per child
- Orange – $6.20 per child
- Vincentia – $6.30 per child
- Wollongong – $4.60 per child and $1.20 per spectator (Companion Cards accepted)
These fees are determined by the aquatic facility and may change from time to time.
If Your Child is Unable to Attend
If your child is unable to attend a lesson, please mark them absent through the Parent Portal as early as possible.
To receive a make-up lesson token, absences must be recorded at least 3 hours before your lesson.
For full details regarding make-up lessons, please refer to our Service Agreement.
If Your Child is Unwell
To help protect the health and wellbeing of all members, staff and volunteers, please do not attend lessons if your child is unwell or has an infectious illness.
If your child has experienced vomiting or diarrhoea within the previous 48 hours, they should not attend lessons.
Accessibility
Rainbow Club aims to operate from aquatic facilities that are as accessible as possible.
Many of our venues provide features such as wheelchair ramps, hoists or walk-in pool access.
If your child has specific accessibility requirements, please contact Member Services before your first lesson so we can discuss how we can best support your family.
More Information
For more detailed information about your membership, please visit the following pages on our website: