Frequently asked questions
Rainbow Club is a network of social swimming clubs for children with a disability. With NDIS Provider status and our unique Swim the Rainbow program, Rainbow Club offers a fun and safe community for children with a disability to swim, interact, and play.
Here are our most frequently asked questions
Click on the boxes below to expand and see the answers!
What steps are Rainbow Club taking regarding COVID-19?
Rainbow Clubs has a COVID-19 Response Plan to ensure a safe and healthy Rainbow Club. Each Rainbow Club will be equipped with products and instructions that comply with Dept of Health guidelines to ensure the protection of members, teachers and families.
Please view the full Rainbow Club COVID Response Plan.
When do Rainbow Club hold lessons?
Rainbow Clubs operate on the weekends during school terms.
For our Club locations (including days and times) See our Locations
Where is the Club closest to me?
All our Club locations can be found on our locations page See our Locations
What are the fees?
Members fees: $310 per term
For more details See Fees
How can I pay for my child’s fees? Am I able to use NDIS funds?
Credit card is the preferred method for payment of term fees.
Payment by EFT is also available: you must include a payment reference with the child’s surname, first name, and term number being paid for (eg SMITH Jack 2).
Yes, Rainbow Club is a Registered NDIS Provider and you may use NDIS funding. See NDIS Information
When are term fees paid?
Term subscription fees are required to be paid prior to the beginning of every term, in order to secure a place on the schedule for the term.
Am I able to use an Active Kids voucher towards the payment of term fees?
Yes, you may use and Active Kids voucher towards payment of the term fees. You will need to supply Rainbow Club with the voucher details. An email with an adjusted invoice amount will be issued to you thereafter.
To use the Active Kids voucher to pay Rainbow Club fees:
- Go to our contact form at Contact us
- Complete your personal details
- Under ‘My enquiry is regarding’ choose ‘Fees’
- In ‘My Comments’ supply your child’s surname, first name, Rainbow Club they attend, and the voucher information (eg SMITH Jack Hurstville, Active Kids voucher ######)
What code do I use for Rainbow Club in the NDIS plan?
Many of our members have managed to use funding from the NDIS categories below:
Category: Core Supports
Support Budget: Community, social and recreational activities
Support Item Name: Community, social and recreational activities
Category: Capacity Building
Support Budget: Community participation activities
Support Item Name: Participation in community based activities that build skills and independence
To find out more See NDIS Information
How can I find out what time my child is swimming?
To see all your child’s details including swim time and teacher please log in to My Portal.
Here you will click on “Sessions (advise your non attendance)” from the top menu bar which will bring you to a page where you will see be able to see all future sessions including start time.
What if my child is unable to attend lessons?
Our term subscription fee covers a 9 week term, and is not a fee per lesson as such, so we are unable to provide refunds in the event a child cannot attend lessons.
A child’s term fees will be forfeited and their lessons will be allocated to another child on the waiting list if three or more lessons are missed in any one term without prior notice being given of the intention to miss lessons.
All families are asked to inform their club of any absences by logging in to My Portal
What if I cannot afford the term fees?
Should parents have difficulty with making payments, please speak to the Club Manager or contact the General Manager of Rainbow Club to discuss how we can help. Contact us
When will lessons start for my child?
Once a position becomes available, you will receive a call from Rainbow Club to organise your child’s first lesson. Many of our Clubs have a waiting list so this may not be straight away.
Are lessons private?
Rainbow Club offers personalised swimming lessons. When your child starts at Rainbow Club they will be assessed for their Swim the Rainbow colour level. For more information see Swim the Rainbow
Couldn’t find your question? Contact us
Rainbow Club provides personalised swimming lessons which are essential for children who:
- are petrified of the water
- have sensory/behavioural needs and require extra attention
- have behavioural issues and cannot be placed in a shared lesson
- have challenges processing instruction and cannot cope in mainstream lessons (they need a slowly, slowly approach)
- have physical disabilities and need the full attention of a teacher
For children with a disability, Rainbow Club provides personalised swimming lessons and a weekend activity involving social participation. Join us!
Auburn, Bexley, Bondi, Campbelltown, Caringbah (My Active), Cherrybrook, Cronulla/Miranda, Five Dock, Glenmore Park, Holsworthy, Hornsby, Hurstville, Kurri Kurri, Lane Cove, Lane Cove West, Lithgow, Liverpool, Maroubra, Mt Pritchard, Narellan, Newington/Stanmore, Northmead, Orange, Penrith, Revesby, Southern Highlands, Seven Hills, Sutherland, The Ponds, Toronto, Valentine, Villawood, Wahroonga, Warriewood, Warringah. See details