FAQs

Frequently asked questions

Rainbow Club is a network of social swimming clubs for children with a disability. With NDIS Provider status and our unique Swim the Rainbow program, Rainbow Club offers a fun and safe community for children with a disability to swim, interact, and play.

Here are our most frequently asked questions

Click on the boxes below to expand and see the answers!

What are the age requirements to join Rainbow Club?

Our Swim the Rainbow program is specially designed for children with a disability aged 3 years and over. 

Our Active Moves program is for young adults, aged 16 years and over, with physical, intellectual or sensory disabilities.

When do Rainbow Club hold lessons?

Rainbow Clubs operate on the weekends during school terms.

For our Club locations (including days and times) See our Locations

Where is the Club closest to me?

All our Club locations can be found on our locations page See our Locations

What are the fees?

Members fees: $375 per term

Additional Merchant fees apply to full-term credit card payments – Visa/Mastercard 1.6% + $0.20/ AMEX 2.42% + $0.20

For more details See Fees

How can I pay for my child’s fees? Am I able to use NDIS funds?

Term fees can be paid by credit card.

New Annual Membership – monthly direct debit coming in January

Yes, Rainbow Club is a Registered NDIS Provider and you may use NDIS funding. See NDIS Information

When are term fees paid?

Term subscription fees are required to be paid prior to the beginning of every term in order to secure a place on the schedule for the term. New Annual Membership will begin in January 2024. This will give you the option to pay on a monthly direct debit. Payments will be debited on the 15th of each month from your nominated account.

Am I able to use an Active Kids voucher towards the payment of term fees?

Yes, you may use and Active Kids or First Lap vouchers towards payment of the term fees. 

To use the Active Kids or First Lap voucher to pay Rainbow Club fees:

You will need to enter your Service NSW voucher code on Rainbow Club’s online payment form. A link to our online payment form is included in every Term enrolment notice.

What code do I use for Rainbow Club in the NDIS plan?

Many of our members are able to use funding from the NDIS categories below:

Category: Core Supports
Support Budget: Assistance with Social, Economic and Community Participation (RG Number 0125)
Support Item Name: access Community, Social and Rec activities

OR

Category: Capacity Building
Support Budget: Increased Social and Community Participation (RG Number 0125)
Support Item Name: Participation in community based activities that build skills and independence

OR

Category: Core Supports
Support Budget: Group and Centre Based Activities (RG Number 0136)
Support Item Name: Group Activities

To find out more See NDIS Information

How can I find out what time my child is swimming?

To see all your child’s details including swim time and teacher please log in to My Portal.

Here you will click on  “Sessions (advise your non attendance)” from the top menu bar which will bring you to a page where you will see be able to see all future sessions including start time.

What if my child is unable to attend lessons?

Our term subscription fee covers a 9 week term, and is not a fee per lesson as such, so we are unable to provide refunds in the event a child cannot attend lessons.

A child’s term fees will be forfeited and their lessons will be allocated to another child on the waiting list if three or more lessons are missed in any one term without prior notice being given of the intention to miss lessons.

All families are asked to inform their club of any absences by logging in to My Portal

 

What if I cannot afford the term fees?

Should parents have difficulty with making payments, please contact our Finance team at fees@myrainbowclub.org.au or speak to your Club Manager to discuss how we can help. Contact us

When will lessons start for my child?

Many of our Clubs have a waiting list, so after you register your interest in our program your child’s name will be placed on our waitlist. When a place becomes available, you will be contacted by Rainbow Club. At that time you will be advised of the Club location, available lesson time, and start date.

Are lessons private?

Rainbow Club offers personalised swimming lessons. When your child starts at Rainbow Club they will be assessed for their Swim the Rainbow colour level. For more information see Swim the Rainbow

Couldn’t find your question? Contact us

Personalised lessons

Rainbow Club provides personalised swimming lessons which are essential for children who:

  • are petrified of the water
  • have sensory/behavioural needs and require extra attention
  • have behavioural issues and cannot be placed in a shared lesson
  • have challenges processing instruction and cannot cope in mainstream lessons (they need a slowly, slowly approach)
  • have physical disabilities and need the full attention of a teacher

 

Locations

Acacia Ridge (QLD), Armidale, Auburn, Batemans Bay, Baulkham Hills, Bexley, Blaney, Bondi, Bruce (ACT), Calwell (ACT), Campbelltown, Caringbah (Active Moves), Castle Hill, Cherrybrook, Coffs Harbour, Cronulla/Miranda, Deception Bay (QLD), Denistone East, Dubbo, Erina, Fairy Meadow, Ferny Hills(QLD), Five Dock, Forster, Freshwater, Glenmore Park, Gregory Hills, Gumdale (QLD), Gunnedah, Hurstville, Jindalee (QLD), Kensington, Kurri Kurri, Lane Cove, Lane Cove West, Lithgow, Liverpool CBD, Liverpool, Maclean, Maroubra, Mt Annan, Mt Pritchard, Muswellbrook, Narellan, Newcastle City, Newcastle City (Active Moves), Newington/Stanmore, North Sydney, Norwest, Orange, Penrith, Queanbeyan, Revesby, Sans Souci, Seven Hills, Seven Hills North, Southern Highlands, Springwood, Strathfield, Sutherland, Taree, The Ponds, Tuggerah, Ulladulla, Valentine, Wahroonga, Warriewood, Warringah, Warwick Farm, West Pymble, Windsor, Wollongong, Woolooware. See details

 

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